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Terms & Conditions

1. Services Provided

We specialize in capturing individual and group photos of students in various schools. These photos are made accessible online for parents to view and purchase. Access to the online gallery requires a password provided by the respective school.

2. Payment Terms

Parents are required to make upfront payments before the processing of photos. Specific viewing, ordering, and payment deadlines are communicated through the school’s notifications. Orders placed within this period will be delivered to the school on the specified date. Late payments necessitate collection from our offices via appointment only.

3. Cancellations and Rescheduling

Cancellations and rescheduling are primarily coordinated between Open Image Photography and the school. However, we strive to accommodate parents’ needs and concerns as our paying clients.

4. Usage Rights

Parents are granted full rights to use the photos of their child for personal purposes.

5. Refunds and Replacements

Should there be any issues with the photos, parents can contact us for a resolution. We offer refunds or replacements for valid complaints. For undelivered photos, parents must notify us within 30 days of the delivery date for resolution.

We are not responsible if a parent orders a digital copy and fails to provide the correct email address for delivery, or if the email ends up in their spam folder or is blocked by their VPN or company network. Should they not receive the digital copy, they must inform us promptly.

6. Payment References

If parents pay for their order but fail to use their order number as the reference number, or if they use an incorrect reference number, we cannot allocate the payment to the correct order. In such cases, it is the responsibility of the parent to inform us via email so that we can make the necessary corrections and process the order accordingly.

7. Photo Editing and Printing

We are not responsible for cleaning, fixing, or altering school uniforms during the editing process. Similarly, we do not undertake the task of correcting or removing any marks or alterations made to the child’s appearance before the photo session.

8. Printing Material

Photos will be printed on matte/luster paper for optimal quality and longevity.

9. Creative Editing Rights

We reserve the creative right to edit photos to enhance their overall quality and appearance, ensuring they meet our standards for excellence.

10. Copyright and Trademark

Content Ownership

All content and images displayed on our website, including but not limited to photographs, text, logos, graphics, and design elements, are the property of Open Image Photography and are protected by copyright laws.

Usage Restrictions

No part of this website may be reproduced, distributed, or transmitted in any form or by any means, without the prior written permission of Open Image Photography. Unauthorized use of any content or images from this website may violate copyright, trademark, and other applicable laws.

Trademarks

All trademarks, service marks, and logos displayed on this website are the property of their respective owners. Use of any trademarks, service marks, or logos without the express written consent of the trademark owner is strictly prohibited.

Reporting Copyright Infringement

If you believe that any content or images on our website infringe upon your copyright, please contact us immediately with detailed information so that we can take appropriate action.

11. Privacy and Security

Access to the online gallery is password-protected, with passwords distributed by the respective schools. We are not liable for any unauthorized sharing of passwords. Photos in the online gallery are watermarked as proofs for viewing purposes only.

12. Special Requests

We do not accommodate special requests for props during photo sessions.

13. Dispute Resolution

Parents are encouraged to contact us directly for any complaints or disputes for prompt resolution.

14. Liability

We do not assume liability for accidents or injuries occurring during photo sessions.

By accessing our services and purchasing our products, you agree to abide by these terms and conditions.

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